Advanced Metering Infrastructure (AMI) or Smart Metering is a network of water meters, endpoint radios, data collectors, and a head end system that provides continuous data. AMI helps customers to save money by optimizing water use and leak detection through analytics, while enabling utilities to anticipate future issues, provide better service, and meet conservation goals.
You may be notified in advance about your AMI program and meter upgrade through your Utility’s Outreach Program.
Look for your project news via door hangers, billing inserts, email, U.S. mail, and/or phone.
Your quality of life is one of our foremost concerns, so we will minimize the disruption of your water service.
Most installations take place Monday through Friday during regular business hours. You don’t need to schedule an appointment or even be home for the installation to take place. You just need to make sure that access to your water meter is safe and clear, and pets are secured. The entire installation process should take an average of 30 minutes, The process will start with the Technician taking photographs of the water meter area to provide quality assurance that the property is left in the same condition after installation, and the water service will be restored once the upgrade is complete. Concord Technicians typically leave behind a door hanger to notify you of the work performed after they have finished with your upgrade.
Why is this work being done?
Your new meter will give you increased control over your usage, allowing you to see how much water you are using…and when. It can even help identify a water leak!
When will this work be done?
Concord Utility Services technicians will perform your meter upgrades during hours designated by the City. Most installations take place Monday through Friday during regular business hours.
Do I need to schedule an appointment or be at home?
You don’t need to schedule an appointment or even be home for the installation. You just need to make sure access to your water meter is safe and clear, and pets are secured.
How can I identify a Concord Utility Services technician?
Our technicians are experienced employees trained in safety practices, and trackable through our work management system. The Concord installer will be wearing proper identification and protection, in uniform and driving official company vehicles.
Will my water be turned off?
Your quality of life is one of our foremost concerns, so we will minimize the disruption of your water service. The entire installation process should take approximately 30 minutes, during which your water will be turned off for 10 to 15 minutes.