Concord is acutely aware that we are an extension of the cities and utilities while serving their communities.
We promote professionalism in the following ways:
Uniformity with Concord branded fleet vehicles and assurances that all field personnel are easily recognized in Concord branded uniforms and personal protective equipment.
Implementing standard operating procedures.
Performing public outreach, and assuring professional communication and customer service training for all of our field employees.
Concord promotes a culture of safe practices by implementing a coordinated safety program, focusing on real safety procedures, and engaging third-party professional advisors – GotSafety.com and Whiteboard Risk & Insurance Solutions.
All field personnel have been trained in OSHA approved best practices and receive regular training implemented by Concord’s safety coordinator.
Proven practices becoming industry standards
Work Order Management System
Standard Operating Procedures
Collaboratively developed to create project specific production efficiencies.
100% review of captured data and photos on 100% of work orders performed
Warehouse & Inventory Management
Implementing innovative solutions for Project Management and Work Order Management through Peak Workflow, a purpose-built platform for utility mass survey, deployment and exchange projects.
Digital data is captured in real-time, so when a technician captures data and photos, they are uploaded to our cloud instantly, allowing full role-based visibility to everyone on the project, including utility staff (Billing, Customer Service, GIS/CIS), consultants, program managers, and field personnel.
Our digital platform reduces human error that can occur during large scale projects, ties seamlessly into customizable standard operating procedures and provides a managed workflow. All information captured in the field can be efficiently reviewed and approved with the quality assurance features. Our easy-to-use interface design simplifies and speeds training needs.
Our platform translates data into intelligent visualizations, so project stakeholders can plan and know exactly how the project is progressing, and where the team is at including status of assignments and inventory. Our platform integrates with all CIS/Billing systems.
We know you aren’t always connected, so our mobile app is smart about managing data to allow technicians to work even in the most remote areas throughout the day.