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Cities and Utilities

Making the Smart Connection

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Services

Mass Meter & AMI Device Deployment

Large Meter Deployment

System Surveys / Audits

System Conformance & Standardization

Billing / CIS Data Integration

Work Order Management System

How We Do It

Experienced leadership team and systematically trained technicians leveraging technology and best practices

Team of Industry Experts

Our team of “Industry Experts” are laser focused on the success of your project. Water conservation is in our DNA, and we have the knowledge and training to make your project a reality.

Field

  • Project Management
  • Qualified Field Technicians
  • Large Meter Specialists
  • System Auditors
  • GPS Surveyors

Office

  • Internal Recruiting
  • Human Resources
  • Certified Payroll
  • Logistics Coordinator
  • Fleet Manager
  • Professional Advisors

Logistics

  • Safety Coordinator
  • Operations Analyst
  • Technology Team
  • Data Analyst
  • Quality Auditors

Professionalism

Concord is acutely aware that we are an extension of the cities and utilities while serving their communities.

We promote professionalism in the following ways:

Uniformity with Concord branded fleet vehicles and assurances that all field personnel are easily recognized in Concord branded uniforms and personal protective equipment.

Implementing standard operating procedures.

Performing public outreach, and assuring professional communication and customer service training for all of our field employees.

Safety Practices

Concord promotes a culture of safe practices by implementing a coordinated safety program, focusing on real safety procedures, and engaging third-party professional advisors – GotSafety.com and Whiteboard Risk & Insurance Solutions.

All field personnel have been trained in OSHA approved best practices and receive regular training implemented by Concord’s safety coordinator.

Best Practices

Proven practices becoming industry standards

Pre-Deployment Workshops

  • Billing and Data Integration
  • Customer Outreach
  • Workflow Development
  • Field Support

Project Management

  • Promoted from within the Concord organization
  • Culture of continuous improvement
  • Innovative processes and systems that are adopted as industry standards

Work Order Management System

  • Best in class
  • Transparent, Accurate & Intuitive
  • Comprehensive Data and Integrations

Standard Operating Procedures

Collaboratively developed to create project specific production efficiencies.

  • Managed Workflows
  • QA/QC
  • Customer Outreach
  • Progress Reporting

Data/Billing Integration

  • Industry-Standard CIS/Billing Systems compatible
  • Manage Billing Cycle Blackout Periods
  • Automated Export Files

Quality Assurance

100% review of captured data and photos on 100% of work orders performed

Warehouse & Inventory Management

  • Strategically located within Utility Service Area
  • Standards and Quality for inventory handling
  • Real-Time inventory reporting via Peak Workflow (WOMS)

Technology

Implementing innovative solutions for Project Management and Work Order Management through Peak Workflow, a purpose-built platform for utility mass survey, deployment and exchange projects.

Transparent

Digital data is captured in real-time, so when a technician captures data and photos, they are uploaded to our cloud instantly, allowing full role-based visibility to everyone on the project, including utility staff (Billing, Customer Service, GIS/CIS), consultants, program managers, and field personnel.

Accurate and Intuitive

Our digital platform reduces human error that can occur during large scale projects, ties seamlessly into customizable standard operating procedures and provides a managed workflow. All information captured in the field can be efficiently reviewed and approved with the quality assurance features. Our easy-to-use interface design simplifies and speeds training needs.

Comprehensive Data and Integrations

Our platform translates data into intelligent visualizations, so project stakeholders can plan and know exactly how the project is progressing, and where the team is at including status of assignments and inventory. Our platform integrates with all CIS/Billing systems.

Online/Offline Capability

We know you aren’t always connected, so our mobile app is smart about managing data to allow technicians to work even in the most remote areas throughout the day.