Advanced Metering Infrastructure (AMI) or Smart Metering is a network of water meters, electric meters, endpoint radios, data collectors, and a head end system that provides continuous data. AMI helps customers to save money by optimizing water use and leak detection through analytics, while enabling utilities to anticipate future issues, provide better service, and meet conservation goals.
You may be notified in advance about your AMI program and meter upgrade through your Utility’s Outreach Program.
Look for your project news via door hangers, billing inserts, email, U.S. mail, and/or phone.
Your quality of life is one of our foremost concerns, so we will minimize the disruption of your service.
Most installations occur Monday through Friday during regular business hours. No appointment is necessary; just ensure access to your electric, gas, or water meter is safe and that pets are secure. The entire installation process typically takes 15 to 30 minutes, starting with the Technician taking photographs of the water or electric meter area to ensure the property is left in the same condition post-installation. After completing the upgrade, Concord Technicians will leave a door hanger to notify you of the work performed.
Why is this work being done?
Your new meter will give you increased control over your usage, allowing you to see how much water or electricity you are using…and when. It can even help identify a water leak!
When will this work be done?
Concord Utility Services technicians will perform your meter upgrades during hours designated by the City. Most installations take place Monday through Friday during regular business hours.
Do I need to schedule an appointment or be at home?
You don’t need to schedule an appointment or even be home for the installation. You just need to make sure access to your meter is safe and clear, and pets are secured.
How can I identify a Concord Utility Services technician?
Our technicians are experienced employees trained in safety practices, and trackable through our work management system. The Concord installer will be wearing proper identification and protection, in uniform and driving official company vehicles.
Will my water or electricity be turned off?
Your quality of life is one of our foremost concerns, so we will minimize the disruption of your water or electricity service. The entire installation process should take approximately 30 minutes, during which your water will be turned off for 10 to 15 minutes.